Terms & Conditions

Welcome to XV Digital Group. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. About XV Digital Group

Business Name: XV Digital Group
ABN: [Your ABN Number]
Address: 35 Withers Street, Kawana QLD 4701, Australia
Email: info@xvdigitalgroup.com.au
Phone: Scott 0448 290 387 | Trent 0428 849 992

2. Services Provided

XV Digital Group provides the following digital services:

• Website Design and Development
• Web Application Development
• Mobile App Development
• SEO Management and Optimization
• Google Ads Management
• Social Media Marketing and Management
• Branding and Design Services
• AI Automation Solutions
• IoT Solutions and Development
• IT Consulting Services

3. Acceptance of Terms

By accessing our website (xvdigitalgroup.com.au) or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.

4. Service Agreements

4.1 Project Proposals

All services begin with a detailed proposal outlining scope, deliverables, timelines, and costs. The proposal becomes binding upon client acceptance and payment of the initial deposit.

4.2 Payment Terms

• A deposit of 50% is typically required before work commences
• Final payment is due upon project completion or as specified in the service agreement
• Monthly retainer services require payment in advance
• Late payments may incur interest charges of 2% per month
• All prices are in Australian Dollars (AUD) and include GST where applicable

4.3 Project Timeline

We provide estimated timelines for all projects. While we strive to meet deadlines, timelines may be adjusted due to:

• Client delays in providing required materials or feedback
• Scope changes or additional requirements
• Technical complexities or unforeseen challenges
• Third-party delays (hosting, domain providers, etc.)

5. Client Responsibilities

Clients agree to:

• Provide accurate, complete information and materials required for project completion
• Respond to communications and requests within agreed timeframes
• Ensure all content provided is legally owned and does not infringe third-party rights
• Make timely payments as per the service agreement
• Review and approve deliverables within specified timeframes

6. Intellectual Property Rights

6.1 Client-Owned Content

Clients retain ownership of all content, materials, and intellectual property provided to us, including logos, brand assets, text, images, and videos.

6.2 Deliverables

Upon full payment, clients receive ownership of the final deliverables as specified in the service agreement. This includes:

• Custom designs created specifically for the client
• Source code for custom-developed applications
• Content created exclusively for the project

6.3 Exclusions

The following remain our property or are licensed separately:

• Pre-existing code libraries, frameworks, and templates
• Third-party plugins, themes, or software
• Our proprietary tools, processes, and methodologies
• Stock images, fonts, or assets unless specifically purchased for the client

6.4 Portfolio Rights

We reserve the right to showcase completed work in our portfolio, marketing materials, and case studies unless otherwise agreed in writing.

7. Revisions and Amendments

7.1 Included Revisions

Each project includes a specified number of revision rounds as outlined in the service agreement. Additional revisions may incur extra charges.

7.2 Scope Changes

Changes to the original scope of work will be documented and may result in timeline adjustments and additional costs.

8. Warranties and Disclaimers

8.1 Service Quality

We warrant that all services will be performed with professional care and skill, in accordance with industry standards.

8.2 Website Performance

While we strive for optimal performance, we cannot guarantee:

• Specific search engine rankings or SEO results
• Specific traffic volumes or conversion rates
• Uninterrupted website availability (subject to hosting provider)
• Compatibility with all future browsers, devices, or technologies

8.3 Third-Party Services

We are not responsible for the performance, availability, or policies of third-party services including hosting providers, domain registrars, payment gateways, or social media platforms.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability for any claim is limited to the amount paid for the specific service
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for loss of profits, data, or business opportunities
• Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law

10. Termination

10.1 By Client

Clients may terminate services with written notice. Payments for work completed up to the termination date are non-refundable.

10.2 By XV Digital Group

We reserve the right to terminate services if:

• Payment terms are not met
• Client breaches these Terms
• Client requests services that are illegal, unethical, or violate our policies
• Continued service provision is not feasible

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project, except as required by law or with written consent.

12. Support and Maintenance

12.1 Warranty Period

We provide a warranty period (typically 30-90 days) for bug fixes and technical issues related to our work, as specified in the service agreement.

12.2 Ongoing Support

Ongoing maintenance, updates, and support are available through separate maintenance agreements or hourly rates.

13. Acceptable Use Policy

When using our services or website, you agree not to:

• Use services for any illegal or unauthorized purpose
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Reproduce, duplicate, or copy our website content without permission
• Harass, abuse, or harm others through our services

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the exclusive jurisdiction of Queensland courts.

14.2 Resolution Process

In the event of a dispute, parties agree to:

1. First attempt to resolve the matter through good faith negotiations
2. Consider mediation before pursuing legal action
3. Comply with Australian Consumer Law requirements

15. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information in compliance with the Australian Privacy Act 1988.

16. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL) or other applicable laws that cannot be excluded, restricted, or modified by agreement.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.